Dashboard Overview
● Status: Active
Urgent Cases
3
Requires immediate attention
Pending Review
12
Awaiting initial review
Under Investigation
8
Active investigations
Resolved (This Month)
24
Avg resolution: 9 days

Recent Cases Requiring Action

OMB-2026-00156 Urgent
Pending Review
Suspected fraudulent gold earmarking
Filed by: LIC-IND-12345 Against: HH-IND-98765 Category: Fraud Filed: 2 hours ago
OMB-2026-00155 High
Investigation
GIC payment dispute - ₹45,000 not credited
Filed by: LIC-IND-45678 Against: Platform Category: Payment Filed: 1 day ago
OMB-2026-00154 Normal
Mediation
Design IPR dispute between designers
Filed by: DES-IND-78901 Against: DES-IND-23456 Category: IPR Filed: 3 days ago

Cases by Category

Payment Disputes
32
GIC Issues
22
Fraud Reports
12
KYC Issues
17
IPR Disputes
7

Resolution Timeline

85%
Resolved within SLA
9
Avg Days to Resolve
92%
Satisfaction Rate

Pending Cases

Case ID Filed By Against Category Subject Priority Filed Action
OMB-2026-00156 LIC-IND-12345 HH-IND-98765 Fraud Suspected fraudulent gold earmarking Urgent 2 hours ago
OMB-2026-00153 HH-IND-54321 JWL-IND-11111 Payment T-JR valuation dispute High 5 hours ago
OMB-2026-00152 DES-IND-22222 Platform Technical Design listing not appearing Normal 1 day ago

Cases Under Investigation

Case ID Subject Started Days Open Status Action
OMB-2026-00155 GIC payment dispute - ₹45,000 26 Mar 2026 2 Evidence Collection
OMB-2026-00148 Household registration fraud allegation 22 Mar 2026 6 Awaiting Response
OMB-2026-00145 Jewelry valuation discrepancy 20 Mar 2026 8 Expert Review

Resolved Cases

Case ID Subject Category Resolution Days Taken Resolved
OMB-2026-00140 FTR swap not processed Payment Favor: Complainant 7 25 Mar 2026
OMB-2026-00138 GIC calculation error GIC Favor: Complainant 5 23 Mar 2026
OMB-2026-00135 Design copyright claim IPR Dismissed 12 20 Mar 2026

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