Independent dispute resolution for the TGDP ecosystem. Fair, impartial, and binding arbitration for all participants including Households, Licensees, Jewelers, and Designers.
Day 0
24-48 hours
3-7 days
7-10 days
10-14 days
All complaints are handled by certified Ombudsmen with legal/arbitration experience. Decisions are binding on all parties. Appeals may be filed within 7 days of resolution.
File complaints against Licensees, Jewelers, Designers, or platform issues related to minting, trading, or FTR swaps.
File complaints regarding GIC disputes, household issues, payment discrepancies, or platform technical problems.
File complaints about T-JR disputes, payment issues, customer conflicts, or platform operational matters.
File complaints regarding IPR violations, order disputes, payment issues, or T-JDB platform concerns.
File complaints about referral disputes, commission issues, or conflicts with other ecosystem participants.
File complaints regarding advertising disputes, billing issues, or content-related conflicts.
Access your portal dashboard to file a complaint. You can also track existing complaints and view resolution status.